Warranty & Guarantee

Our Commitment to Quality

At Mojocandy, we believe that a great mattress is an investment in your health, comfort, and well-being. That’s why every mattress we sell comes with a warranty and satisfaction guarantee—so you can sleep easy knowing we’ve got you covered.

Warranty Coverage

  • Length of Coverage: All Mojocandy mattresses include a 3-year limited warranty.

  • What’s Covered:

    • Manufacturing defects in materials or workmanship

    • Significant sagging or indentations beyond 1.5 inches

    • Broken or faulty coils or support layers

  • What’s Not Covered:

    • Normal wear and tear

    • Minor impressions or softening that occurs naturally over time

    • Damage caused by improper use, accidents, or neglect

    • Stains, burns, or pet damage

Tip: Using a mattress protector can help maintain your mattress and keep it in top condition.

Satisfaction Guarantee

  • If you are not satisfied with your mattress, please contact us within 30 days of delivery.

  • Our team will work with you to find a solution, which may include replacement, repair, or refund depending on the situation.

  • We aim to make the process simple, transparent, and stress-free because your comfort is our priority.

How to Make a Warranty Claim

  1. Contact our customer service team at mojocandyservice@gmail.com with your order number and issue.

  2. Provide photos or documentation of the defect if possible.

  3. Our team will review your claim and provide instructions for repair, replacement, or return.

Our Promise

We are committed to creating high-quality mattresses that last. With Mojocandy, you can rest easy knowing your purchase is backed by a trustworthy warranty and our dedication to your satisfaction.