Shipping Policy

At Mojocandy, we want your mattress to arrive quickly, safely, and without stress—so you can start enjoying better sleep as soon as possible. Below, you’ll find everything you need to know about our shipping process for the U.S., Canada, and Europe.

📍 Where We Ship

We currently offer delivery to:

  • United States

  • Canada

  • Europe (Germany, France, Italy, Belgium, Spain, Austria)

If your country is not listed, feel free to contact our customer service team. We’ll help confirm whether our Europe warehouse can ship to your location.

🚚 Shipping to the U.S. & Canada

Most orders are shipped directly from our U.S. warehouses for fast and reliable delivery.

Delivery Time

5–10 business days after dispatch.

Shipping Cost

Free shipping on all U.S. and Canada orders.

Occasional Restocking Delays

During high-demand seasons, certain items may briefly go out of stock.
If this happens:

  • We may source items directly from our factory in China.

  • Products will be shipped via sea freight to our U.S. warehouse.

  • Final delivery is completed by local carriers.

Our customer support team will keep you updated on every step if additional time is required.

🇪🇺 Shipping to Europe (New in December 2025)

To serve more customers with faster delivery, we have added a new Europe warehouse in December 2025. This allows us to ship directly to major European countries with free shipping and improved processing times.

European Countries We Serve

  • Germany – 7–9 business days

  • France – 7–9 business days

  • Italy – 7–9 business days

  • Belgium – 7–9 business days

  • Spain – 9–10 business days

  • Austria – 9–10 business days

Shipping Cost

Free shipping for all European orders.

If your country or city is not on the list, please contact us via email. Our team will confirm if delivery is available from the Europe warehouse.

⏳ Seasonal Demand & Inventory Updates

During peak shopping seasons (Black Friday, Holiday Sales, etc.):

  • Inventory may sell out quickly.

  • Our team will arrange urgent restocking when needed.

  • Shipping may experience slight delays, but we will notify you immediately with updates.

We always work hard to optimize our products and logistics to deliver a better experience to our global customers.

💬 Important Notes

  • A tracking number will be emailed to you once your order ships.

  • Delivery times are estimates and may vary due to carrier schedules, weather, or seasonal surges.

  • If delays occur, our support team will stay in touch to ensure you’re always informed.

❤️ Our Commitment

At Mojocandy, we believe better sleep begins with a smooth, worry-free shopping experience. From our warehouses to your home, we make every effort to ensure your mattress arrives in perfect condition—and that you feel supported throughout the entire process.

Thank you for choosing Mojocandy. Sleep better, live better.